911 Services
Responsibilities
The E911 (Enhanced 911) coordinator is responsible for maintaining the computer system that allows the various Public Safety Answering Points (PSAP) to receive your 911 calls. These PSAPs are staffed by the dispatchers and communications technicians that have handled your calls so well in years past. They are under the control of the fire, ambulance, and law enforcement agencies that they work for. This allows our county E911 to be one of the most cost effective systems in the United States.
Record Maintenance
The E911 (Enhanced 911) coordinator is responsible for maintaining the computer system that allows the various Public Safety Answering Points (PSAP) to receive your 911 calls. These PSAPs are staffed by the dispatchers and communications technicians that have handled your calls so well in years past. They are under the control of the fire, ambulance, and law enforcement agencies that they work for. This allows our county E911 to be one of the most cost effective systems in the United States.
Record Maintenance
- Assist, as needed, in the implementations, training and operation of the Community Crisis Communication System. Maintain and updates Master Street Address Guide (MSAG) and Enhanced Service Number (ESN) information
- Responsible for the day-to-day operations of the E911 communications center / system
- 911 Services oversees equipment to ensure continuous operation and maintenance and coordinates activities involving telecom carriers
- Assists with the planning, monitoring and maintaining the E911 budget
- Assists with development and implementation of policy and procedures as needed
- Serves on committees and task forces; works cooperatively with local, state and federal agencies on communications issues; attends meetings, training and conferences
- Acts as a liaison between local, state and federal government and community organizations in activities affecting emergency planning and operations
- Assists with development and implementation of policy and procedures as needed
- Serves on committees and task forces; works cooperatively with local, state and federal agencies on communications issues; attends meetings, training and conferences; acts as a liaison between local, state and federal government and community organizations in activities affecting emergency planning and operations
- Formulates and implements plans, collects and analyzes data and provides technical assistance to make planning and development decisions
- Oversees and ensures completion of training to meet department requirements and local, state and federal standards and requirements
- Provides training to dispatchers/patrolmen on system and procedures as needed/required
- Conducts periodic exercises and tests of emergency preparedness plans to determine their effectiveness and identify needed improvements
- 911 Services troubleshoots the 911 Network, equipment and/or any related calls
- Receives, investigates and reports on user complaints. Responds to inquiries from the general public
- Develops public education programs
April is national 911 education month. Read about it online.