How often should I receive a support check?
When a withholding order, referred to as a Notice to Income Provider to Withhold Obligor Income/Assets, is first issued, the income provider or employer has 14 days from the date the CSEA issued the withholding notice to begin making the deductions from their weekly, biweekly, semimonthly, or monthly payroll/income cycle.

Once the payroll/income cycle has been completed, the CSEA has 7 days to receive the collection. This period allows issuance of the collection through the employer/income provider's administrative process and for U.S. postal delivery of the collection to the CSEA.

Upon receipt of the collection, the CSEA has 2 business days to process the collection through SETS. Your check is then printed and mailed from a processing center located in Columbus, Ohio. The time frame for postal delivery from Columbus may vary due to location of your residence, legal holidays and seasons such as Christmas that create large volumes of mail. A reasonable allowance for U.S. postal delivery is 4 days. To determine if a collection is past due, you can complete the following formula:
  • Date payroll/income cycle ended + 9 days + postal
  • Delivery = receipt of collection

Show All Answers

1. Why was S.E.T.S created?
2. Hoes does S.E.T.S. determine the amount of my support checks?
3. Are there exceptions to these priorities?
4. Why are withholding orders issued for a monthly amount?
5. What if I have an order for a weekly or biweekly support payments?
6. Why is the total amount of my weekly support checks less than the monthly amount ordered?
7. How often should I receive a support check?
8. Do holidays affect when I should receive a support check?
9. Can my support check be delayed for any other reason?
10. How will I know if my support check will be delayed due to technical problems?
11. How may I obtain information on my S.E.T.S. support checks?
12. What if I do not receive a check within these times frames?
13. What is the collection date for a support check and why is it so important?
14. If I still have a question about my support check what should I do?